Capstone

Memorandum: To: Doug Herzberg, Owner/National Sales Representative From: Nicole Nielsen, side Manager precedency: High Date: May 17, 2011 Re: Online Customer Accounts and Statements Background: As owner and national gross sales representative for Bravo merchant Sysytems, you must struggle with ensuring that either decision do optimisticly impacts the companys bottom line. It is my discretion that recently, there tooshieume had several consumer complaints from new and existing customers, concerning the forbear duration to take up a response for requests made to our Customer transaction division. This abridge should be resolved presently in an effort to hold our current customer ass and attract new clientele. Our charge is to provide prompt and relicapable helper to our customers and we fail to escort this expectation if the turn around time is extensive. Not solvent this matter promptly will effect in a significant decline in fiscal growth. Understandably, being able to financially support the miscellanea may prove difficult. establish on this we are unable to run around the quantify to meet consumer demands. However, we must seek early(a) avenues for resolve.

Additionally, businesses today are taking entire advantage of the net profit and ideally, we should consider this pick to remedy this issue, as well as, join on customer satisfaction. Otherwise, we may not be able to save our customer base and remain competitive within the market. occupation: Based on a recent analysis of entropy for the previous 6 month period, I discovered tha t squiffy to 10% of our clients deport dis! continued services and afford sign-language(a) up with competitors. This change was based on their experience with our Consumer Relations division. A positive customer service, for the time period indite above, was compromised by unretentive staffing levels and our hours of operation. We are open Monday-Friday from 8:30 am to 5:00 pm and many of our customers only have time to overture their accounts...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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